Shipping & Service
What's Your Shipping Method?
All of our products are sent out via USPS Priority Mail so it gets to you extra fast! Delays can occur during holidays and whatnot as usual but is rarely the case.
What Your Service Like?
You will ALWAYS receive the absolute best service every time you place an order with us! If for any reason something went wrong or a product does not meet your expectations; email us using our contact page and we will take care of you!
Where Can I Contact Customer Service?
You can email us at Sales@FluxSupplements.com where our customer service team will be happy to help you with anything you need!
Can I Change Or Cancel My Order?
As we aim to process orders as fast as possible, you must request any changes / cancellations within 12 hours of ordering. All requests after this time will be subject to review. However, your order can be returned for a full refund after it is received.
What Payment Methods Are Accepted?
We accept a variety of payments including but not limited to all major credit cards (VISA, Mastercard, AMEX) & PayPal payments.
When Will My Order Be Processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How Long Will It Take To Receive My Order?
Due to high demand, orders may take between 2-4 weeks to arrive.
Will I Be Charged With Customs & Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How Do I Return An Item?
Please contact us at Sales@FluxSupplements.com
What If The Item(s) I Received Are Defective, Incorrect Or Damaged?
Please contact us if you have received merchandise that is incorrect, missing, and / or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When Will I Receive My Refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank / credit card company. It may take some time before the refund is posted to your account.
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